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FutmasterId's avatar
FutmasterId
Seasoned Newcomer
1 day ago

Accidental SBC Submission on Web App – Pack Not Claimed

Request for Squad Restoration

 

Hello, I’m playing on PC and I was using the Ultimate Team Web App while doing SBCs. By accident, I submitted my main squad into an SBC. The confirmation screen did not appear, and I wasn’t aware my main team was submitted. I have NOT claimed or opened the reward pack. This was a big mistake and I kindly ask if you can restore my squad since the pack is still unclaimed.

I don’t remember the full list of players because it happened very fast, but most of them were LaLiga players and high rated. The highest rated player was Dean Huijsen (Future Stars Academy EVO) rated 90. I also had Carmona EVO and Vitor Reis EVO. The other players were mostly between 88–90 rated.

 

This happened today while I was completing SBCs on the Ultimate Team Web App. I swear this was an honest mistake and I have not claimed or opened the pack

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Sorry to hear that FutmasterId​ 

    If there was something we could do in situations like this we would, but we simply can't help return items that have been submitted to an SBC.

    Darko

  • FutmasterId's avatar
    FutmasterId
    Seasoned Newcomer
    21 hours ago

    :( sadly i am quiting the game my team take me alot of time , i cannot do other team like that anymore

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Unfortunately FutmasterId​, there is nothing that can be done in this salutation.

    Our team cannot restore your items or reverse the action.

    It is not possible for the team to restore your team for you.

    All we can recommend is that going forward you double and triple check all submissions.

    Darko

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