Community ManagerShoddyPlayer Unfortunately, I'm out of ideas. Please open a case with an advisor to see if they have some other suggestions. Cases can be opened by using the 'Contact us' button at the bottom of this page.
74780305 Try checking your IPv setting on your router. This should be set to IPv4 and not IPv6. If that's not something you have access to, please contact your ISP. They should be able to look into it. Thanks!
I normally hotspot the console using laptop. On the console the IPv is on 4, not 6. What is ISP?
Concern raises when I connect using mobile data and not wifi it connects and I can play without no "the connection to your opponent has been lost"
Community ManagerI normally hotspot the console using laptop. On the console the IPv is on 4, not 6. What is ISP?
Can you use a wired connection instead? Playing over a hotspot or wireless will have connection issues.
Your ISP is your Internet Service Provider. If you lease your modem/router from them, you may not have access to the settings of your equipment so they may need to make this change. You can also try doing a web search on the model of your modem/router for those instructions.
