Can't connect to EA server
It has been going on for past few days. I'm trying to login to FC26 on my PS5 but it won't connect. It keeps saying "You have lost your online connection......" Only way I could connect was through my mobile hotspot. I have changed dns multiple times and even 2fa is off. I have tried. a lot of solution but it just wont work. Help me please :,(
Incorrect matchmaking routing — Helsinki server missing [Xbox]
Hello EA Support Team, I am experiencing a sudden routing and matchmaking issue in EA Sports FC 26 on Xbox Series X from Kazan (Volga Region). Until recently, my in-game ping was stable at around 30-35 ms because the matchmaking system correctly connected me to the closest regional data center (Helsinki, Finland). However, over the past couple of weeks, my ping has permanently shifted to 45-48 ms. I have ran network diagnostics via my router and WinMTR on a gigabit wired LAN line (900 Mbps). The local network is completely clean with 0% packet loss. The router logs show that the matchmaking system now completely ignores the Helsinki hub and forces my connection directly to the Sweden Central (Stockholm) Azure data center. It looks like the automated regional load balancing system is currently broken or misdetecting the optimal route for our region after the recent August patches. Could you please investigate if there are any ongoing technical challenges, maintenance, or configuration changes regarding the Finland (Helsinki) game data centers for FC 26? Thank you for your support and I hope this routing logic can be fixed soon.
My ping has been significantly higher and much less stable than before
The routing to the game servers appears to have changed. Since then, my ping has been significantly higher and much less stable than before Why has my ping suddenly increased to 38–45 ms when it used to be around 24 ms? As far as I understand, this seems to be related to changes in Google's network routing, but I'd really like to get my previous connection quality back. It's not comfortable to play with this level of latency. In FC 25 everything was much more stable, and even when FC 26 was first released, the connection was perfectly fine. I'd also like to point out that you have a large player base from Russia and neighboring countries. It would be great if EA could add a data center in Russia. Please help improve the connection to your servers.Sky Internet - PS5 - FC26 & FC27
We're currently using Sky Broadband (UK) and have been experiencing ongoing issues specifically with EA games, particularly FC26. Other online games work perfectly fine, but whenever we play EA titles, the game frequently freezes and disconnects. To rule out hardware issues, we've taken the same consoles to other households using different internet providers, and the games work without any problems. This suggests the issue may be related to the connection between Sky Broadband and EA's services. The problems we're experiencing include: The game freezing during normal activities such as completing SBCs, managing squads, or changing players. The green FC26 loading/logo icon continuously spinning. Being disconnected from EA servers. Having to completely restart the game, often on a daily basis. We've already had Sky engineers visit our property. They confirmed that: All connections are installed correctly. Broadband speeds and performance are excellent. There are no apparent faults with the line or equipment. The engineers suggested it could potentially be related to server connectivity rather than our broadband service. However, this issue has been ongoing for months, and it's becoming increasingly frustrating. Given that the problem only occurs with EA games and not with other online titles, we're wondering if there are any known issues between Sky Broadband and EA servers, or if there is anything else that can be investigated. Any advice or assistance would be greatly appreciated.Seasons Mode – Match Results Not Counting When Opponent Escapes
Hello EA Team, I am experiencing a recurring issue in Online Seasons mode on PS5. In many matches, when I am in a winning position (for example 2-0 or 3-0), my opponent suddenly escapes the game (force exits / disconnects). This can happen early in the match or even near the end (around 80+ minutes). When this happens, the match is not counted as a win for me. In some cases, it feels like the match never existed at all, as there is no record of it in my history. This issue happens frequently and negatively affects the competitive experience. Players who are losing can escape without any consequence, while the winning player is not rewarded. Summary of the issue: - Mode: Online Seasons - Platform: PS5 - Situation: Opponent escapes (force exit / disconnect) while losing - Result: No win is awarded, and sometimes no match record appears - Frequency: Happens regularly This might be a bug or a potential exploit. Either way, it creates an unfair environment and needs to be addressed. Please investigate this issue and provide a fix. Thank you. SalihCan not access to my old account
Hello, my account was hacked and the email address was changed and 2FA verification was also set up through that email address, which I do not have access to. Please help me regain access to my account or unlink it from my Steam account and create a new one. My EA ID is Milan_2811, my steam account name is milan281105. Thank you in advance for your response and understanding.randomly disconnected from EA server
hi guys, i keep getting randomly disconnected from EA server followed by cant connect to EA server right now and getting kick to main screen while playing in Ultimate Team like squad battle, rush, doing SBC or just checking objective. if I press R3 in the main screen to connect, it connect me right away, and if i leave it stay in main screen, it also getting disconnected again in about 5-15 minutes later. here several thing i tried suggested by google AI . 1. deleting EA folder in app data and local app data 2. turning off my router for a few minutes to get new IP address 3. flushing my network from command prompt 4. using google DNS 8.8.8.8 and 8.8.4.4 5. verifying fc26 integrity file from steam 6. giving steam, EA app, FC26App, Javelin anti cheat administrator right 7. disconnected all USB except my keyboard ,mouse, and controller 8. deleting all associated device connected to my fc26 account from EA website. I also tried installing my windows, fresh, and reinstall FC26 after. imagine reinstalling your windows just because a game. i also change my LAN cable. i ping google nonstop to check when i got disconnected from EA server while playing, not a single request time out spotted. i don't know what else to do. this is the only game i have to play in my spare time, please if anyone can help me