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martindca's avatar
martindca
Seasoned Newcomer
1 day ago

E-mail problem

Email Problem

My original email for my EA account and EA app has been deleted. Now I have a different email and I can't access the EA app FC26. I can access my EA account, but I can't use it to its full potential because it sends the verification code to the original email, which no longer exists.

How can I fix this problem?

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    Hey martindca​

    Unfortunately, we are unable to support account-related requests here on the forums, so you'll want to contact our support team. They will have the right tools and records to update those account details. 

    Normally, the steps on this page would help you update that information, but since the original email has been deleted, it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there. After that, the account will hopefully be good to go, thanks! 

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