Fc 26 free trial not working

I received a message on my Xbox that I can play the free 10 hour trial for fc 26. I was excited, but to my surprise (not really) it does not work. Keep in mind I preordered the game as well. It has been 4 days since the issue started and nothing is being done. What is the point of the 10 hr trial if we can’t play it. Can we get compensated for this tomfoolery?