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Dos-Santos-GOAT's avatar
15 hours ago

FC 26 Ultimate Team stuck on loading screen on PS5, but Companion App works

Hi, I cannot access Ultimate Team on PS5. It stays stuck forever on the FUT loading/promo screen. I can access my club normally through the Companion App. Also, if I disconnect the PS5 internet while it is stuck loading, the FUT menu briefly appears and shows my current coins and FC Points correctly, so my club seems to load partially.

 

I already tried clearing cache, rebuilding database, reinstalling the game, hard reset, router restart, mobile hotspot, checking server status, deleting old squads, creating a clean active squad, and clearing pending items/rewards in Companion App.

 

This seems like a PS5 FUT synchronization/session issue. Can EA force logout/resync my FUT club data without deleting my club? Is there anything else I can do?

2 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi there. Thanks for reaching out. When you delete your squads on the companion app, create an empty squad. Then try to load in to UT again. Don't create a new squad first.

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