Fc26

Can someone please help me! I have contact Ea help about this issue for weeks and get no closer to access. I still do not have access to the transfer market on the Web app or companion app. I have been playing the game for the past two months always completing fut champs and rivals, yet Ea keep telling me to just play the game. I have played for over 9hrs this past week, but when I look at my playtime, it only shows as 23 minutes! I have told Ea about this and nothing happens, and no one contacts me about this problem. It is a huge disadvantage playing this mode without the companion app. Please help