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bzhran's avatar
bzhran
Newcomer
6 hours ago

Frequent connection drops!!

I need a solution to this problem. This is my first match in the Champions League, and I'm leading, but the connection keeps dropping, and it's counted as a loss. This doesn't happen to me outside of the Champions League, and it only happens when I'm leading. Please reinstate the match in my favor or award me a win because this is very frustrating.

 

The video shows that the connection wasn't cut off due to my internet connection, but rather due to your game servers.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hi there. Thanks for reaching out. I'm sorry to say, we're not able to reinstate the match, but I'd like to help with some connection troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!

     

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