Forum Discussion

Seasoned Novice

1 month ago

Solved

missing fut birthday evo from store pack

i purchased the historical birthday cosmetic evo pack from the store redeem the evo then purchased the pack again as i was repeatable twice but once redeem the second time i didn't get the second evo...

missing content

EA_Hux
1 month ago
Hello everyone,

I wanted to provide an update regarding the Historical Birthday Cosmetic Pack.

We've identified a group of players who purchased the Historical Birthday Cosmetic Pack twice but did not receive the associated content. Our team has reviewed the affected accounts and impacted players were messaged in-game.

Thank you for your patience.

Heacalri

New Novice

1 month ago

Im on PC and I bought 2 of the “Historical Birthday Cosmetic EVO Pack” and never received the 2nd cosmetic within the SBC section. First one I was able to claim fine then after buying the second one I got the player pick made a selection. There was a couple errors when claiming the second evolution but it went through and said it was claimed. When I went to use the second EVO it wasn’t there. Not in any of the columns anywhere in EVO hub.

This is disgraceful from EA, happy to take my money and then likely to never do anything about it.

This needs sorted ASAP!