My game freezing then quit I dont know what should İ do

EA_Pulsar​ I bought the game for $100 and I spent more than $600 on the game. If you don't believe me, you can check my account. I haven't been able to play the game for more than a week. Please help me solve this problem. I spent so much money on this game and because of this error, I'm lagging behind in the game.