Persistent disconnections in EA SPORTS FC 26 Ultimate Team (PS5)

Hello,

I am experiencing persistent disconnections while playing EA SPORTS FC 26 Ultimate Team on PlayStation 5.

The error displayed is:

"You lost your online connection. Check your home network."

However, after extensive testing, I do not believe this is caused by my local internet connection.

Here is a summary of everything I have tested:

• My PS5 remains connected to the internet after every disconnection.
• I remain signed in to PlayStation Network.
• I can access the PlayStation Store and other online services immediately after the disconnect.
• Other online games continue to work normally.
• I tested Star Wars Battlefront II (EA game) online and it works without any connection issues.
• The problem appears to affect only EA SPORTS FC 26 Ultimate Team.

The disconnects happen randomly:

• During matches.
• While navigating Ultimate Team menus.
• While completing SBCs (Squad Building Challenges).

I have already completed the following troubleshooting steps:

• Reinstalled EA SPORTS FC 26.
• Cleared the PS5 system cache.
• Rebuilt the PS5 database.
• Restarted the console multiple times.
• Tested using two completely different internet connections:
  • Fiber connection.
  • 5G mobile hotspot.
• The same type of disconnection occurred on both connections.
• My ISP replaced my modem twice.
• My ISP tested the Ethernet connection and did not detect any issues.
• Download speed on PS5 is approximately 700 Mbps.
• NAT Type is always Type 2.
• No complete internet outage occurs when the disconnect happens.

An important observation:

I played throughout the entire weekend without a single disconnection. Then, starting this afternoon, the issue suddenly began happening repeatedly, even while other online games and services continued working normally.

Because of this, I would like to request a technical investigation of my connection to EA SPORTS FC 26 servers.

Could you please verify:

1. Whether my EA account shows abnormal disconnect logs.
2. Whether my account is connecting to the correct FC 26 data center.
3. Whether there are any server-side issues or routing problems affecting my connection.
4. Whether my disconnects are being caused by timeouts, authentication failures, packet loss, or another network-related issue.
5. Whether there are any known issues specifically affecting Ultimate Team that could explain this behavior.

I believe I have already completed all standard troubleshooting procedures on my console and home network.

I would greatly appreciate it if this case could be reviewed by your technical team instead of only providing the standard troubleshooting steps.

Thank you very much for your time and assistance.