Premium pass problem

so i bought fc 26 ultimate edition.
And was promised 6000 points and if im not mistaken a icon player and premium pass,
But first i had struggle where it sayd i hade to "upgrade to play the game" at first. Then when i came in i saw i didnt have a premium pass so i bought it with the first 2000 points we get. So im missing 1000 points now because i didnt get the premium pass and i belive im missing the icon aswell since i havent gotten it. Very much problem for buying a 100 dollar game..