Forum Discussion
7 Replies
- EA_Pulsar2 months ago
Community Manager
Hey there. This could just be a visual glitch. Please try fully closing and restarting the game, then exit and re-enter Ultimate Team to trigger a data sync. If you can, play a couple of online matches to complete the next stage and check again. It’s also worth checking via the Web App or Companion App.
- josee_197542 months agoSeasoned Novice
I did literally everything you can think of , and my premium pack is still unclaimed won’t let me claim it, I had this glitch before but it always worked back to normal whenever I would restart my ps5 or close the app and open fc again but not thus time and it’s been a day
- EA_Pulsar2 months ago
Community Manager
In that case, please try completing the next level and see if that updates things. If the rewards still don’t appear afterwards, you can reach out to EA Help so they can review your account.
- 9d143ff2990651a22 months agoNewcomer
Mine did the same thing cannot receive the last three of the premium rewards
- kingcarlo7772 months agoSeasoned Novice
Same happened to me
- quitwhiining2 months agoNew Novice
I completed the last two levels and received nothing
- Frankunited19901 month agoNewcomer
I have done all of these and still can’t can’t see or claim my season premium rewards for Lvl 30