Forum Discussion

Re: I didn’t receive some of my FC season premium pass rewards

I bought the Premium Season Pass in FC 26 Ultimate Team.

I reached Level 27.

SOME not all but SOME of the  free reward claimed but the premium reward is stuck unclaimed.

It is not in my store or companion app.

Please check my account logs and grant the missing reward. I’m on ps5 

7 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey there. This could just be a visual glitch. Please try fully closing and restarting the game, then exit and re-enter Ultimate Team to trigger a data sync. If you can, play a couple of online matches to complete the next stage and check again. It’s also worth checking via the Web App or Companion App. 

  • josee_19754's avatar
    josee_19754
    Seasoned Novice
    2 months ago

    I did literally everything you can think of , and my premium pack is still unclaimed won’t let me claim it, I had this glitch before but it always worked back to normal whenever I would restart my ps5 or close the app and open fc again but not thus time and it’s been a day 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    In that case, please try completing the next level and see if that updates things. If the rewards still don’t appear afterwards, you can reach out to EA Help so they can review your account.

  • Frankunited1990's avatar
    Frankunited1990
    Newcomer
    1 month ago

    I have done all of these and still can’t can’t see or claim my season premium rewards for Lvl 30 

Featured Places

Node avatar for FC 26 Technical Issues

FC 26 Technical Issues

Having issues with FC 26? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 2 days ago
14,886 Posts