Season pass

Dear EA Sports Support,

I am writing to request a refund of 500,000 EA Coins that I purchased, as I am currently unable to make use of them due to a persistent error in the Season Pass system.

The Season Pass in my account is not functioning correctly and I am unable to level up. Because progression is blocked, the coins I purchased cannot be used for their intended purpose. This makes the purchase unusable through no fault of my own.

I have already attempted basic troubleshooting, but the issue remains unresolved. Since the product I paid for cannot be used as advertised, I am requesting that the 500,000 EA Coins be refunded to my account or returned to the original payment method. I really wanted to level this week in order to get the packs and De Rossi TOTY HERO. Due to this error, I will not get them.

Please investigate this issue and process the refund as soon as possible. I am happy to provide any additional information you may need, such as my account ID, platform, or proof of purchase.

Thank you for your attention to this matter.

Kind regards,

Kacar Mahmud