Ultimate Team won’t connect. PSN and EA account are working.

Hello there. Please try using the web/companion app to delete your squads. Not the players, just the squads. Then, create an empty squad and try loading in to Ultimate Team. Let me know what happens. Thanks!

Hello,

I deleted all my squads using the EA FC Companion App as you suggested. I did not delete any players. I then created a new empty squad.

However, when I try to enter Ultimate Team on my PS5, I still get the same error:

“Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu.”

The PlayStation Store works, my internet connection is fine, and I am signed in to both PlayStation Network and my EA Account.

Could you please check if there is an issue with my Ultimate Team account or if my account needs to be reset on your side?

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Thanks for trying that. Next, let's make sure a proper power cycle of your equipment happens with these steps:

1. Unplug your modem/router for 2 minutes
2. Hard restart your console by holding down the power button until it turns off
3. Power it all up and try playing again

If that doesn't help, as a test, switch your connection to use a mobile hotspot and let me know if that connects.

You said yourself that PSN isn't working. So you have your answer.