Community ManagerHi there. Thanks for reaching out. I'll try to help with your connection issues. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score.
Community ManagerThanks. You've got some packet loss. That could be what's causing this. Have you tried the troubleshooting steps here? You can also try speaking with your ISP to see if they are noticing any issues.
Thank you for the suggestion.
I have already gone through all the standard troubleshooting steps recommended for packet loss and connectivity issues (such as restarting my modem/router, clearing cache, etc.).
Furthermore, I have confirmed with my Internet Service Provider (ISP) that they are not detecting any connection instability, packet loss, or network issues on their end for my connection.
Since other online modes (like Seasons) are working perfectly, the issue seems isolated to the connection between my EA Account/Ultimate Team specifically and your servers. Could you please check the server connection logs or investigate my account status?
Thank you for your continued help."
