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RoryJB99's avatar
RoryJB99
Seasoned Newcomer
1 month ago
Solved

Visual glitch caused me to lose 2 hard earned evolution players

I was doing an SBC on the EA Companion app and I searched for all Gold and submitted the SBC. However, as I clicked submit, I noticed there were two evolution players in there however they were both ...
missing content
  • EA_Darko's avatar
    EA_Darko
    1 month ago

    Hey all, if you have a video showing the issue we can have the team review it. Anytime they have looked into reports of this the team has never been able to recreate it instead finding it was the result of human error. 

    We will pass your reports on but without supporting evidence it is unlikely that the team can do anything.

    Understand that it's frustrating but going forward I'd recommend double and triple checking before any bids, listings or submissions.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
1 month ago

Sorry to say RoryJB99​ but there is nothing that we can do in cases of accidental bids, listing or submissions.

If you accidentally submit an item to an SBC then it is not possible to return the item or reverse the action.

Darko

  • RoryJB99's avatar
    RoryJB99
    Seasoned Newcomer
    1 month ago

    Furthermore, I see this issue being on EA side rather than my human error and if you can really not return my Evo players despite how much I would pay for them, I would like to be compensated heavily. So not only have you got a broken game that you have a broken app as well yet you still somehow charged nearly £100 a year for your s*** game. 

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      1 month ago

      As I said RoryJB99​ there is nothing that we can do in cases of accidental submissions.

      If you submitted the items and then agreed to it there is nothing we can do to change this.

      Darko

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