Account Banned Help

ive probably been banned for 3 months on my main account never bought coins or sold coins and used cheat! yet i got a ban and i cant even connected to my ea online every appeal i get a automated response you broke the rules so youve been ban! yet ive never received any marks against me in the past just out of nowhere im banned id like to receive some actual help or refund on all my fc point purchase if yall are to ignorant to actual explain the ban or fix what yall have done wrong ASAP!