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NotBlackImOJ's avatar
NotBlackImOJ
New Traveler
1 month ago
Solved

Account Banned Help

ive probably been banned for 3 months on my main account never bought coins or sold coins and used cheat! yet i got a ban and i cant even connected to my ea online every appeal i get a automated response you broke the rules so youve been ban! yet ive never received any marks against me in the past just out of nowhere im banned id like to receive some actual help or refund on all my fc point purchase if yall are to ignorant to actual explain the ban or fix what yall have done wrong ASAP!

discussion
  • EA_Salmon's avatar
    EA_Salmon
    24 days ago

    Hi NotBlackImOJ​,

    Sorry you’re dealing with this.

    I understand why you’d be upset, especially if the ban came out of nowhere from your point of view. Unfortunately, bans and appeals can’t be handled here on the forums.

    If you’ve already appealed, that’s still the right route. If needed, you can also try this webform and explain that you’ve already appealed multiple times but still need help.

    Sorry again you’re in this situation.

5 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hi NotBlackImOJ​,

    Sorry you’re dealing with this.

    I understand why you’d be upset, especially if the ban came out of nowhere from your point of view. Unfortunately, bans and appeals can’t be handled here on the forums.

    If you’ve already appealed, that’s still the right route. If needed, you can also try this webform and explain that you’ve already appealed multiple times but still need help.

    Sorry again you’re in this situation.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi, there hasn’t been any reply for a while. Has the issue been resolved?

  • kongalrex's avatar
    kongalrex
    New Traveler
    23 days ago

    EA_Salmon​ If the issue is the appeal system, no it has not been resolved. Appeals and reappeals keep triggering the same seemingly automated email template, stating you did a new review and concluded you were right all along. Please advice on how to get an actual response from a human in the TOS team. 

    For my case, I have been wrongly accused of coin distribution (buying, selling, transferring, who knows, you won't even tell me that). I would like specific accusations, what does your system actually think I've done?

    I would like you to acknowledge the system made an error, own up to this and make adjustments to avoid random coin wipes in the future.

    I would like a refund of my FC points purchases for FC26. You may revoke my access to the game and Ultimate Team if needed.

    How do I get a response from an actual human for these three requests? Please advise.

  • NotBlackImOJ's avatar
    NotBlackImOJ
    New Traveler
    12 days ago

    how do we solve this every employee say its another teams fault and cant help so everyone that got this ban is just screwed outta the game and money we spent on fc points awesome!

  • kongalrex's avatar
    kongalrex
    New Traveler
    17 hours ago

    EA_Salmon​ I have now gotten response to the refund request, although it is basically "We cannot help you, go away and ask Nintendo instead, even though they did nothing wrong".

    I still have not gotten a response to the other two requests:

    For my case, I have been wrongly accused of coin distribution (buying, selling, transferring, who knows, you won't even tell me that). I would like specific accusations, what does your system actually think I've done?

    I would like you to acknowledge the system made an error, own up to this and make adjustments to avoid random coin wipes in the future.

    Could you please advise how to get an actual response to these requests?

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