Account hacked, rejected 3x despite clear evidence

Hello EA Community and EA Team,

I urgently need help. My FC26 account was hacked on January 22, 2026. I provided clear evidence, but EA keeps rejecting my appeal with standard responses.

EVIDENCE OF HACK:

1. Unauthorized logins on January 22, 2026:

- Login from China (null, CN)

- Login from Spain (Cangas del Narcea, ES)

- Login from USA (Santa Clara, US)

I was NOT in any of these locations. I only play in Germany on PlayStation 5.

2. Compromised password:

My password was officially flagged as compromised (data leak). Screenshots available.

3. Two-Factor Authentication was enabled:

Despite 2FA, hackers gained access (likely phishing attack).

4. 9 years clean history:

- Customer since 2016

- Never violated any rules

- Invested thousands of euros in FIFA/FC

THE PROBLEM:

EA rejected my appeal three times with identical standard responses. It's obvious my specific evidence was not individually reviewed.

Case Number: 235889405

MY QUESTIONS TO THE COMMUNITY:

- Has anyone experienced similar issues?

- How can I get a real manual review by a senior advisor?

- What other steps can I take?

TO EA:

I politely but firmly request a manual senior review of my case. I am a victim of a cyberattack and have provided all required evidence. After 9 years as a loyal customer, I expect a fair, individual review.

Thank you for any help!