Banned for No Reason

Same happened to me, 2 months ago, still waiting on the review to go through, got a bunch of automatic responses with the same unfounded acusations, never an acknowlegment that my messages were getting through, lanes of comunication (e-mail and ban contest message board) locked down... frustrating as hell not being able to experience the full game and get some cards from the market for doing nothing, and just being banned by some algorithm with no answers. Also asked for the data pertaining my market activity, no answer as well... i keep trying to insist to no avail, hope you have better luck

I made an appeal and no one helped they kept the ban 

I legitimately did not buy coins I wanted to see the evidence of so and no one could tell me 

Nabilel17​ 
You're welcome to submit another appeal to have a different member of the Terms of Service team take another look.

Appeals don't guarantee a ban will be removed, just that the team will review their records of the situation and what took place again.

Hello, i followed all the steps and i've been waiting for a review on a ban for 2 months, more than 1 month pending on studio, with no updates except from myself. The lack of comunication is really frustrating, specially since i've been banned for trading in the market, under price caps nos designed by me, with no tools, seccond accounts, or interactions with other players. It happened after buying a premium season pass through the ps store, and i found myself with some cards to sell. I had tried a little bit too hard to get some tots cards from my team (fc porto) and was really active bidding on them, but not doing any thing i am acused of. 

Since then i've been unfairily locked out of the market, missing chances to get some more players i really enjoy, and not getting the full game experience.

The silence on EA's part is quite deaffening... 

I also asked for data, specifically transfer logs and other revant data pertaining the ban, so i could try and see what might seem suspicious, nut all i got was a lack of response. I tried opening another ticket since de lanes of comunication seem nonexistent, bar the automated responses from the early ban contest, and it was readily closed and the comunication lanes shut down. 

I understand forum comunity managers can't get into specifics, but i would like you made it known that the lack of comunication is not acceptable. I got acused of coin selling or distribuition, while not engaging in any such activity, realy fast, and been waiting for a basic response or acknowlegement that the situation was being at least managed by a human being, to no avail. 

Your pointed solution presents as no solution to me, can you point me in some other direction?

Sorry for the long maybe messy message but i realy am frustrated and english is not my first language.

(I tried to get to you via e-mail, just nowbut want to leave this here also for other forum members to see, from what i've been seing online, not alone in this...)

Hey Phillness​,

It looks like there were quite a few responses to your case a couple months back. I see several emails that were sent in response to your appeals, so please be sure your email is set up to allow messages from @ea.com and @e.ea.com domains so those aren't being filtered to any trash/spam/junk folders. You can check back through your email after that point or your case history page for that particular case to review their replies.

Beyond those multiple responses, I do see that as you mentioned you've since submitted additional appeals without further response.

If the Terms of Service team has completed multiple appeals and declined to remove the penalty, that would be final. If you've reached the maximum number of appeals possible, at some point they will no longer be able to respond to continued messages, sorry.

It's still being reviewed... just no answer for the longest time.  I checked my e mail including junk. The only responses i gor were kind of automated until it got pending on studio for manual review and just seemed like nothing happened, moved, and i couldn't send any more messages to eahelp after they said theh don't monitor it anymore. It was the only way to keep asking for information on the contest message board. Yesterday i tried again and it went through to the message board. But still no answer. As i said before. The lack of comunication is unacceptable. I apreciate you for responding but it doesn't seem to be like you are saying it is...

The ban is completely unwarranted. I spent 100$ on fifa points and then sold players I packed and got banned. You should be sued for banning players for that reason. Stealing my money then banning me from playing the game. I re appealed and no one helped me 

I will be posting this anywhere I can to raise awareness that this is how you treat your customers who spend money on the game. This is absolutely insane