Forum Discussion

satansjoint's avatar
satansjoint
New Novice
1 day ago
Solved

Banned for nothing?

When I started Fifa 26 today it says Im banned from market because of illegal transactions or something? I have done nothing of that I only play the market by buying cheap and sell for more and that is not illegal? I have appealed but It will take days before those noobs to see they made a mistake and I will lose many valuable days on market for nothing? I have payed much real money with credit card to buy many pacs and now I feel scammed. Will they ever compensate or even say they are sorry? I dont think so and the absolute last time I will spend any more money on Ea Sport. 

  • Sorry to say satansjoint​ but there is nothing that we can do to assist with any account or ban related issues.

    All we can do is recommend that you follow the steps in this help article

    If you already have an appeal sent in then the best thing we can suggest is to give the team time to investigate.

    Darko

10 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    All ban appeals are independently reviewed by a member of the team Sharpedge1999​.

    If you have a ban on your account then you will need to appeal using the steps in the link I shared.

    We cannot assist further with issues related to this.

    Darko

  • Sharpedge1999's avatar
    Sharpedge1999
    Seasoned Novice
    13 hours ago

    EA_Darko​ 

    I appreciate your time checking in here. 🙏 I know you’re not the one to blame for EA’s processes, but please understand it’s highly frustrating from a player point of view.

    The appeal system is automated and there is no subject matter expert looking at accounts manually to make a case by case decision. 

    However, the sheer scope of this issue demands manual intervention. Only in this thread there are >100 replies in the last days. And this ist just the tip of the iceberg. Many more reports on X and Reddit. 

    Mass False Bans for “Balance Transfer” on PC | EA Forums - 13101689

    This cannot be a coincidence. Therefore, on behalf of everyone affected, I kindly ask you to raise this issue, forward it to the responsible people and do something against it if you can. What happened in December on PlayStation during WinterWildcards proofs that action on this matter is very well possible. 

    🙏🙏🙏

     

  • Mattlin15's avatar
    Mattlin15
    Seasoned Newcomer
    18 hours ago

    I also have same problem, I make a lot of SBC for TOTY,  and I just have play a few games last month. But My account still be banned on 16 Jan. even I prepare 300000+  fcpoints , but I can not do anything now.  I have appealed a ban everyday.   If I cheat , I can accept any punishment. This is ridiculous. do u have any support to get my account back as soon as possible?

  • Whatsagime's avatar
    Whatsagime
    New Adventurer
    1 day ago

    Yeah you may not be able to do anything about it directly, but two years ago when people were being banned for anti cheat conflicts you sent it up the chain. That's the right thing to do here too.

  • HelmanzzWRZ's avatar
    HelmanzzWRZ
    Seasoned Novice
    1 day ago

    EA_Darko​ Could you take a glance over my thread? There is a lot of people getting banned due to your faulty system. I made couple tweets about it. THIS IS BIGGER THAN YOU THINK IT IS

  • Sharpedge1999's avatar
    Sharpedge1999
    Seasoned Novice
    1 day ago

    Maybe you can forward it to the right peopleEA_Darko​

    Not only he’s having this issue, so many people are affected currently: 

    https://forums.ea.com/discussions/fc-26-ultimate-team-en/mass-false-bans-for-%E2%80%9Cbalance-transfer%E2%80%9D-on-pc/13101689

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Sorry to say satansjoint​ but there is nothing that we can do to assist with any account or ban related issues.

    All we can do is recommend that you follow the steps in this help article

    If you already have an appeal sent in then the best thing we can suggest is to give the team time to investigate.

    Darko