Banned for nothing

Hey Id4vvI​,

It sounds like you've already gone ahead and submitted an appeal. If you've followed these steps, you're on the right track!

To shed some light on why you're not being told why the ban was applied, the team does not disclose the reason(s) that triggered the account action to prevent that information from being used to cheat undetected. While that may not be your intention, we apply this across the board to be on the safe side. 

Please rest assured that your case is reviewed by a team of humans. Once the team has updates for your case, they will reach out to you through email. In the meantime, you can keep an eye on the status of the appeal(s) on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look!