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onelovechris's avatar
onelovechris
New Novice
2 days ago
Solved

Banned from transfer market

Hello. I have a question. Till my own surprise I am banned of the transfer market cause I should have bought or sold coins. Only thing is I didn’t.  I went in appeal. But any idea how fast EA solv...
discussion
  • EA_Darko's avatar
    EA_Darko
    2 days ago

    Hey onelovechris​ sorry to hear that you are having issues with your account. If there is a ban on your account, then the best thing that you can do it start by taking a look at this help article.

    We on the forums don't have the ability to discuss your account with you or any actions that have been taken by the team.

    What we can do is get you to the best support for you, when you appeal a ban with the team, using the link I shared above, a member of the team will review your appeal and investigate your account. 

    If you have already appealed, then the best thing to do is be patient and keep an eye on your email for a reply from the team.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 days ago

Hey onelovechris​ sorry to hear that you are having issues with your account. If there is a ban on your account, then the best thing that you can do it start by taking a look at this help article.

We on the forums don't have the ability to discuss your account with you or any actions that have been taken by the team.

What we can do is get you to the best support for you, when you appeal a ban with the team, using the link I shared above, a member of the team will review your appeal and investigate your account. 

If you have already appealed, then the best thing to do is be patient and keep an eye on your email for a reply from the team.

Darko

  • onelovechris's avatar
    onelovechris
    New Novice
    2 days ago

    Thanks Darko. I have appealed. So I will wait. Any idea how fast EA will come back to you. Cause it’s already getting annoying. Can you explain then also how I can refund my bought points. Cause I want my money then also back. 

    its more that’s also attacks my integrity without any context or explanation. Just saying I’m banned cause I transferred coins while I’m like a 46 y old guy with playing fifa since my 13th. Having a master degree. Etc. Maybe you could give that back to EA that should first have warned me or sth as being a loyal customer for more then 30 years ;). 

    that just doesn’t feel right. You know what I mean. 

    Cause it’s not that I’m not selling players but just know how to trade with all those experience. But that’s what different then cheating. Just wanna enjoy the game. 

    thanks 

    • Bigrolo88's avatar
      Bigrolo88
      Rising Novice
      2 days ago

      Your first appeal will get denied so will your second my 3rd one am still waiting after 3 days for a decision

  • onelovechris's avatar
    onelovechris
    New Novice
    1 day ago

    De dearko. Do you know how long it takes EA will take a look at it. And how can I get contact about it with a real person or email instead of the reaction at your account. 

     

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      9 hours ago

      We are not able to give a timeframe for a response onelovechris​, the team aims to respond as fast as possible but it can take up to 14 working days in some cases.

      The best thing to do is be patient and keep an eye on your email for a reply from the team.

      Darko

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