I’ve now gone through repeated EA appeals without getting a substantive resolution, and I’ve seen many other players describing the same problem. If you believe you were wrongly sanctioned and the normal appeal process is getting you nowhere, EA has another formal process available through its Legal Department.
FORMAL NOTICE OF DISPUTE TO EA LEGAL
For U.S. customers, EA’s User Agreement provides a formal Notice of Dispute procedure. This is separate from the normal Penalty History appeal process.
Send a written Notice of Dispute to:
Electronic Arts Inc.
209 Redwood Shores Parkway
Redwood City, CA 94065
ATTENTION: LEGAL DEPARTMENT
Your Notice should include:
- Your full name
• Telephone number
• Mailing address
• EA Account email or username
• The game involved
• A clear description of what happened and why you dispute EA’s decision
• Your EA case/penalty information
• The resolution you want
• The amount of money you are seeking, if applicable
• Your personal signature
Attach or preserve documentation such as your Penalty History, rejection emails, appeal history, screenshots, and relevant purchase records.
Send it with tracking and keep a complete copy plus proof of delivery.
You do NOT need to demand EA reveal proprietary anti-cheat systems or detection methods. If your dispute concerns “Balance transfer” or coin distribution, you can simply ask EA Legal to review your actual account/Transfer Market records and identify the conduct EA determined violated its rules.
EA’s User Agreement provides for an informal dispute-resolution period after EA receives a proper Notice of Dispute.
This is not another appeal. It is EA’s own formal dispute-resolution procedure.
Before sending anything, read Section 15 of EA’s current User Agreement, particularly because procedures may differ outside the United States:
https://www.ea.com/legal/user-agreement
If repeated appeals are accomplishing nothing, you do not necessarily have to keep submitting the same dispute indefinitely through the same appeal system. EA itself provides this additional escalation route.