DirectX Error in sudden death shootout or any penalties.
Hello EA Support,
I would like to report a recurring technical issue that is making the game unplayable whenever a match goes to a penalty shootout or playing sudden death shootout
- Platform: PC Steam
- Game: EA SPORTS FC 26
- GPU: NVIDIA GeForce RTX 4060 TI GPU
- Operating System: Windows 11
Issue Description
Every time one of my matches goes to a penalty shootout, the game crashes with a DirectX error before the match is completed. Because of this crash, I lose my progress and the match is often counted as a loss or DNF
This issue has happened multiple times and appears to be specifically related to penalty shootouts. The game runs normally during regular gameplay and extra time, but consistently crashes when penalties are reached.
Unfortunately, this bug has also affected my ability to complete objectives and earn rewards. On several occasions I have actually won the match or tournament, but because the game crashes immediately afterward, it records the match as a loss. As a result, I lose my progress, miss objective completions, and lose rewards that I legitimately earned.
DirectX Error Message
DirectX function device-> Create Placed Resource mheap, heap Ottset & desc
D3D12 RESOURCE STATE GENERIC_READ, nulipt uuidof & upload Buffer
IID PPV ARGS Helper & upload Buffer failed with
DXG_ERROR_DEVICE_REMOVED
The video card has been physically removed from the system, or a driver upgrade for the video card has occurred.
GPU: NVIDIA GeForce RTX4060 Tr, Driver: 61074
This error is usually caused by the graphics driver crashing try installing the latest driver Device Removed Reason DXG ERROR INVALID CALL The application provided invalid parameter data this must be debugged and fixed before the application is released
- Troubleshooting Already Attempted
- Updated my NVIDIA graphics drivers.
- Verified the game files.
- Restarted my PC.
- Made sure Windows is fully updated.
