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kongalrex's avatar
kongalrex
New Scout
4 months ago
Solved

Does the TOS team exist?

I am starting to doubt there is a way to contact humans in the TOS team. Appeals and reappeals keep triggering the same seemingly automated email template, stating they did a new review and conclude...
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  • nickyvds_ft's avatar
    nickyvds_ft
    4 months ago

    Hi, just wanted to let you know that I have the exact same issue. I have 2 accounts and I trade the exact same way on both. One account was banned for coin transfer while I have no idea what happened. All contacts with the ToS team handling the appeals, were completely useless. They ignored any question I asked and they send the same generic reply. This is not a human, but it's AI replying. Any concern raised is completely ignored. Disgusting behaviour from such a company.

     

kongalrex's avatar
kongalrex
New Scout
4 months ago

EA tells me to appeal to TOS team, then sends me this email as a conclusion, they ask me if I disagree, i have to reappeal to TOS team, they send me this email again. I write specific questions and requests in reappeal, they send me this exact email template again. That is how it works, Darko, and please don't put appealing to TOS team as a solution again.EA_Darko​ 

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