False “Coin Distribution” Flag After Legitimate Trading

It doesn’t make it any easier that there are no guidelines on how to safely use the transfer market, they have rules but they are apparently a trade secret so we can not know them, so how are we supposed to follow them? Basically they can do whatever they want to our accounts and don’t have to justify their actions to anyone.

The only information I found with any mention of the transfer market can be found here:

https://help.ea.com/en/articles/ea-sports-fc/fc-rules/#ea-sports-fc™-rules

https://help.ea.com/en/articles/ea-sports-fc/coins-and-points-safety/

Which states:

Transferring Coins by trying to sell or buy Items well above or below their average Coin price, in order to send to your friends or to transfer Coins to anyone.

Sell Items for a fair price on the Transfer Market

Using uneven trades for example significantly under or over offering trade items is an offence

The only other related information I received regarding the use of the transfer market came in the emails I received after my appeals:

We may use anti-cheat technology with our products, including automated anti-fraud and abuse algorithms. See our Privacy & Cookie Policy for more info.

We review trades in the Ultimate Team™ Transfer Market to make sure they’re fair and follow our rules. We do this by comparing the value of the item to the current value of the item in the Transfer Market to see if any extra value is being traded. This lets us know if there has been any Coin selling, buying, and/or distribution, which breaks our rules and goes against our User Agreement.

We review each account manually when we check this. Our review of your account showed that your account was flagged for breaking our rules. We didn’t find any sign that your account was hacked. Because of this, we’ve confirmed that your behavior went against our User Agreement and that your account was sanctioned correctly.

Remember that the details of EA's logic and means of detection is a protected trade secret, disclosure of which could inure (not sure what that means possible misspelling) to EA's detriment as it could be used by others in an attempt to avoid detection in the future.

EA’s user agreement only mentions:

• Do not promote or be involved in account or in-game currency buying, selling, distributing or farming.

All in all any guidelines are open to interpretation and are vague and ambiguous.

No one is bothered to answer important questions like:

What is a fair price? 

How do we determine the current value of an item?

What is the current value of an item that is not available in the transfer market? How do you determine that?

It mentions average coin price, are we expected to look at every item on the market and add up their value to determine its average price? That would be an impossible task to achieve accurately.

How much is well above or below their average Coin price?

What is considered an uneven trade exactly?

And once they take action against your account it seems like almost an impossible task to get any help.

Can I speak to another human being on the phone? What is the number?

Now that at least know about it I can safely say that I will never play another EA Sports FC game because I would have to be fearful and anxious that I am going to be sanctioned by breaking rules that to me are not available. I don’t have a driving license so I don’t drive, same kind of principle.