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Baganzas's avatar
Baganzas
Rising Newcomer
22 hours ago

False Positive Transfer Market Ban on PS5 - Requesting Manual Case Escalation

Dear EA Community Managers,

I am writing to publically request assistance in escalating my case for a comprehensive manual review. My Transfer Market access in FC26 has been permanently banned due to an absolute false positive. My PSN ID is Francisco867 (playing strictly on PlayStation 5).

My automatic support tickets have been repeatedly closed by automated bot responses, completely denying me a fair human investigation. I have been wrongfully accused of using illicit software and engaging in coin distribution, which is 100% incorrect. I play solely on my console with a standard controller and rarely ever touch the Web/Companion Apps. It is technically impossible for me to use scripts or bots.

My trading strategy is purely legitimate: I buy items low and sell high within EA's official price ranges. Recently, I made successful, organic investments in players with wide price intervals such as Joshua Kimmich, Ricardo Quaresma, Kyle Walker, and Ismael Saibari (from which I made over 1 million coins in profit alone). My total legitimate activity generated around 7,000,000 coins over the past month and a half, averaging a well-documented 155,000 coins per day.

This wrongful ban has frozen all my funds and completely blocks me from completing time-limited Squad Building Challenges (SBCs), causing irreversible damage as exclusive event content expires. Furthermore, as a loyal customer purchasing every single edition since 2010, and paying for an annual PlayStation Plus subscription just to access these features, I would never risk my account and financial investment on illicit activities.

Since the normal help tickets are stuck in an automated loop, I kindly ask a Community Manager here to look at my case history and manually escalate it to the Terms of Service (TOS) team for a real device and input log audit.

Thank you for your time.

discussion

2 Replies

  • bowee07's avatar
    bowee07
    New Rookie
    10 hours ago

    And there’s another one…. Certainly seems to be something a bit wrong down at HQ…

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    Hi Baganzas​,

    Sorry to hear you’ve been dealing with this.

    I also understand why repeated or similar support responses can make it feel like your case hasn’t been reviewed properly.

    To clarify, ban appeals are reviewed by the Terms of Service team, who re-evaluate the original enforcement action together with any additional information submitted with the appeal. The wording used in the response may be standardized, but the appeal itself is reviewed through that process.

    You can review your current penalty and appeal status here:

    Penalty History

    If another appeal option is still available, I’d recommend including any new and relevant context that hasn’t already been provided, such as the trading pattern you described here and why those transactions were made.

    Unfortunately, we’re not able to access your case history, review device or input logs, or manually escalate or overturn a Transfer Market sanction through the forums.

    You can find the full appeal guidance here:

    Check and appeal EA Account locks, bans, and suspensions

    I know this isn’t the outcome you were hoping for, especially after investing so much time into the game, and I hope the review process can provide you with some clarity.

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