Have exactly the same issue and can confirm that I have not engaged in the activity EA are alleging against me. I feel your pain, it is completely soul destroying to have mistake from EA ruin all of your progress and then have no one to look into the matter to confirm that they have made a mistake. If EA want to issue blanket bans because their systems don't work as intended, then maybe they should issue refunds to all the innocent players that have been affected? Why can't EA admit that one of their broken systems is responsible for issuing warnings and bans to players that have done nothing wrong?
Good luck trying to get this rectified. I hope they are able to fix this mistake, as it quite demoralising for long term players like us (first game I played was FIFA international soccer in 1994). It hurts so much to be accused of something that you haven't done, I'm thinking of checking out of life if they can't fix this.
