FoF Icon Chemistry (Bug/false information)

Hi everyone,

I want to issue a warning to the community and hopefully get a Community Manager to escalate a serious issue regarding misleading in-game purchases.

I recently purchased a cosmetic upgrade with FC Points that explicitly states it "provides Icon chemistry." I applied this cosmetic to a Hero card. The visual changes applied, but it did not grant the promised Icon chemistry.

I contacted EA Help for a refund of the FC points or a reversal of the item so I could actually use it properly. Support dismissed the ticket immediately, stating that "all usage is final."

Here is the problem with that response. This situation boils down to one of two realities:

• Either it is bugged: The item is defective, which means a refund is the correct solution.
• Or it is falsely advertised: The description is misleading, which means a refund is also the correct solution.

A blanket "all usage is final" policy cannot be used as a shield when real money is spent on an item that objectively fails to do what its description claims. It is entirely unfair to penalize players for coding errors or inaccurate text on EA's end.