Forum Discussion
EA_mplsnow
Community Manager
11 hours agoHey efeacarrr,
Unfortunately, we aren't able to support account-related or refund requests here on the forums. If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to investigate this for you. Do note that creating an appeal is the only way to have an account action reviewed.
In the meantime, once you create an appeal, please keep an eye on your case history page and the ToS team will reach back out once that review is complete. Feel free to include evidence supporting your innocence for the team to review. Thanks!