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Clerins11's avatar
Clerins11
Seasoned Newcomer
2 days ago

Fut champs disconnect issue

I’ve just won my last 2 games of fut champs yet they have been counted as a loss because at the end of the game after I’ve won, I get a disconnect message saying check your connection. I am ps5 with cross play disabled so I know it’s not hackers. My internet is working perfectly fine and am sure it’s a problem on EA’s end. From 9-0 I am now 9-2 even though I am meant to be 11-0 and have literally been robbed off 2 wins by this trash multibillion dollar company. The kicker? They don’t even have a live chat, customer support or anyone to talk to resolve this. I just have to submit a ticket where I hope they get back to me in the coming days, although that won’t get my wins back. How can they not have a live chat I mean this company is worth literally billions of dollars I am dumbfounded. After spending hundreds of hours and countless amounts of money, this is how they repay their loyal fanbase. 

champions

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Glad to hear it's working again. Can't help ya out with that TOTY though, unfortunately. Reach out again if you have any other issues. Good luck and have fun!

  • Clerins11's avatar
    Clerins11
    Seasoned Newcomer
    1 day ago

    Works now but I still got disconnected and got a loss for games that I won and I can’t do anything to get that back. Maybe slide me a toty 👀 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    We're aware of an issue with Gauntlet where this happens. Since it's happening in Champions games, it's possible you hit the security limits. Did you play a lot of games over a short period of time? If so, you'll need to wait about 24 hours for that to expire.

    If you weren't playing a lot of matches, try power cycling your modem/router and hard restarting your console with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hold down the power button on your console until it turns off
    3. Plug in your modem/router and make sure it's online
    4. Power on your console and try playing again


    Let me know if this helps or not. Thanks!

  • Clerins11's avatar
    Clerins11
    Seasoned Newcomer
    2 days ago

    I never once mentioned gauntlet In the text above so I’m not sure where you got that from. This happened in fut champs. As a community manager I hope you can resolve this issue.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. Is this only happening when Gauntlet matches end or is this happening in other modes too?

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