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chris_kukk33's avatar
chris_kukk33
Seasoned Newcomer
1 day ago
Solved

fut champs win counted as a loss

so i won a game of fut champs 6:3 after the final whistle went off i got a message that said “the ea servers are unable to process your request at the current moment. please try again later.” and it kicked me out of ultimate team and when i went back in it said i had disconnected from the last game and now my champs record is 3wins and 1loss even though i won and should be 4wins and 0losses. my internet is literally perfect aswell so it couldnt be my internets problem

  • Hey chris_kukk33​ sorry to see that you have been having issues.

    If you have a disconnect at any point in the game, even when it has ended but before you are fully out, then it can count as a loss.

    A disconnect does not mean that your internet dropped; it can simply be a bandwidth issue.

    We are not able to change the outcome of these decisions, but what we can do is help ensure that it does nto happen again.

    I would recommend taking a couple of minutes to go through our connection troubleshooting steps here

    Let me know how you get on.

    Darko

3 Replies

  • chris_kukk33's avatar
    chris_kukk33
    Seasoned Newcomer
    12 hours ago

    okay then, i mean i checked my games connection and its almost always 99/100 so i dont know how that can be a bandwidth issue but alright guess i just have to accept it. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hey chris_kukk33​ sorry to see that you have been having issues.

    If you have a disconnect at any point in the game, even when it has ended but before you are fully out, then it can count as a loss.

    A disconnect does not mean that your internet dropped; it can simply be a bandwidth issue.

    We are not able to change the outcome of these decisions, but what we can do is help ensure that it does nto happen again.

    I would recommend taking a couple of minutes to go through our connection troubleshooting steps here

    Let me know how you get on.

    Darko