Fut champs

Dear EA Sports Support,

I am writing to formally report a recurring issue in EA SPORTS FC 26 Ultimate Team that has cost me multiple FUT Champions wins.

During my most recent FUT Champions run, I started with four losses and then won five matches in a row. However, immediately after the final whistle of the fifth win, I was suddenly kicked out of Ultimate Team. There was no internet connection error, no loss of connection on my end, and no indication that anything was wrong until I was returned to the menu.

When I logged back into Ultimate Team, I was given a DNF warning, and the match I had legitimately won was not counted. Instead of having a record of 5 wins and 4 losses, my record remained at 4 wins and 5 losses.

This is not an isolated incident. It has happened repeatedly, and it is unacceptable to lose FUT Champions progress because of what appears to be a problem with your servers or the game's systems. FUT Champions is a highly competitive mode where every single match matters. Losing wins due to issues outside of a player's control completely undermines the integrity of the competition.

I have invested a considerable amount of time and money into EA SPORTS FC, and I expect completed matches to be recorded correctly. It is extremely disappointing to see players penalized with a DNF warning after legitimately finishing and winning a match.

I expect this issue to be properly investigated. If your records confirm that the match ended normally, I also ask that my missing FUT Champions wins be reviewed and, if possible, restored. Players should not have to accept losing rewards because of technical failures that are not their fault.

I look forward to receiving a meaningful response and hope EA takes this issue seriously instead of treating it as just another support ticket.

Kind regards