Forum Discussion

lesahavarija's avatar
lesahavarija
Newcomer
11 hours ago

Gauntlet round 4 BUG kicked out of UT

Please EA help me to solve this problem. More then 24 hours i am unable to play Gauntlet mode. After I finish the game in a round 4 the game can't process the result and kicks me out of UT mode. After i come back i can only play the same game in round 4 and more then 24 hours i cant go forward. 

10 Replies

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hello lesahavarija​ ,

    Have you been quitting too many games recently ? I'm asking that because if you quit too much it could affect Gauntlet progress.

    To help you untuck, could you try to log onto the companion app, delete your active squad, make a new active squad and launch UT again on the console.

    Let us know if that worked.

  • lesahavarija's avatar
    lesahavarija
    Newcomer
    10 hours ago

    Didn't quit games at all. I have like 6 squads. Should i delete all of them?

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    The squadyou played Gaunlet with.

    So if you used different squads each time then, it's safer to delete them all. Don't worry, the players will remain in the club.

  • S7__OH's avatar
    S7__OH
    Seasoned Newcomer
    9 hours ago

    My Gauntlet issue started after Round 4. The game unexpectedly allowed me to use two different squads, and after that my matches were no longer counted correctly. Shortly afterward, I completely lost access to Ultimate Team and have been unable to play ever since.

  • Deleted all my squads and made a new one. After playing again round 4 the same thing happened... After the match there was a message leaving UT and match didnt count... So i did everything you said but still not working... How can we fix this?

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    The error message after the match and the match not counting sounds like the security limit.

    This security limit triggers if you play too many matches in a short period of time. (ex: quitting too many matches after loosing 1-0)

    I recommend in this case to finish as many matches as possible as sometimes you need to wait 24h to be able to play again.

  • S7__OH's avatar
    S7__OH
    Seasoned Newcomer
    8 hours ago

    Thank you for your reply. However, I don't think this is the security limit in my case because I was not quitting matches at 1–0 or leaving games early. I was playing my matches normally when the issue occurred. After Gauntlet Round 4, my matches stopped counting, and I eventually lost access to Ultimate Team. The issue has now lasted for more than two days, so I believe this is a different problem. Could you please look into it further?

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Thank you for the quick replies.

    I'll share the information you've shared to the teams however I cannot guarantee a fix.

  • S7__OH's avatar
    S7__OH
    Seasoned Newcomer
    4 hours ago

    I appreciate the replies I have received from EA, but unfortunately I have not seen any progress toward resolving my issue. It has now been three days, and the problem still remains unresolved. I would greatly appreciate any update on the investigation or a possible solution.