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LouieRobLFC7's avatar
LouieRobLFC7
Newcomer
12 hours ago

I’m still owed Ultimate Edition pre order content.

I pre ordered the ultimate edition of FC26, granted it was after the cut off date for the Debut Hero Pack. The pre order content I’m missing is FC Points. 

I played the game for about the first week of release, I did receive the first drop of 2,000 FC points, but my console then broke so I have been off the game since the weekend just passed when I finally got back online. 

I logged on to see 0 FP in the top right corner when I believe I should have 4,000.

When I logged back into the companion app I even got an in app pop up saying that my FC points were ready to be claimed? I’ve never seen this before because previously points just land in your account on the set date. 

I opened a ticket with EA customer support and they weren’t helpful at all; I just received a generic email saying I weren’t entitled to ‘any more content’. I don’t want any more content I just wait the content I paid for. 

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1 Reply

  • EA_Garrus's avatar
    EA_Garrus
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hey there!

    Your FC Points will be with you soon, don't worry!
    We are aware of a small problem with the system, but the team is working to get everyone their points are soon as possible.

    All I can suggest at the moment is to keep playing until you actually receive them!

    Thank you for your patience.

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