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DENOGAMES's avatar
DENOGAMES
Seasoned Novice
3 days ago

I cant launch UT

Since yesterday i cant login into UT. I tried everything, my connection is good but i cant login to UT in PS5. Web app and compain is working flawless but for ps5 i cant say the same. I saw that lota of people in Turkey have same issue as me. We need help

17 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    DENOGAMES​ ​ If this is a regional issue, you'll need to wait for it to be resolved. That would be outside of our control.

    floodlight1903​ We'll continue to monitor for any issues. We're not aware of any on our end at this time. Just let me know if you want to go through some troubleshooting. Thanks!

  • Ultimate team Gets stuck here. It doesn’t forward to the next page. We turned into a grasshopper, enter and wait and exit after enter, wait, exit. Again and again enter, wait and exit. And pay for this. This is so inglorious for FC ultimate team. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    You're welcome to put it up on a site like YouTube and respond with a link to it. You also can run the Connection Quality Report and get me a screenshot of the results.

  • DENOGAMES's avatar
    DENOGAMES
    Seasoned Novice
    3 days ago

    My connection quality is also around 70. So its definitely cant be fixed by myself

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    DENOGAMES​ Please contact your ISP to see if they are noticing any issues with your connection.

    floodlight1903​ I understand the test says your score is good, but with an 82, you're definitely going to have disconnects/lag. I recommend trying the connection troubleshooting steps here. It also couldn't hurt to contact your ISP.

    As far as getting stuck on that screen goes, please try what I suggested about using the web/companion app to delete your squads and then create an empty squad.

    You can also try deleting the personal saved data. Go to Settings/Storage/System storage/Saved Data. Locate FC 26 and delete the saved data.

    It might help to clear the cache and rebuild your database with these instructions.