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H_M_M_M711's avatar
H_M_M_M711
New Novice
3 months ago

I did not receive my FC Points

I purchased FC 26 Ultimate Edition (the highest edition) about a week ago, but I did not receive any FC Points.

I have contacted you several times, but I haven’t received any response yet.

I hope this issue can be resolved as soon as possible.

discussion
Rush

5 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey H_M_M_M711​. Where did you purchase the game exactly? Also, when you check your purchase history, does it list FC 26 Ultimate Edition?

  • H_M_M_M711's avatar
    H_M_M_M711
    New Novice
    3 months ago

    I purchased fc 26 Ultimate Edition directly from steam and yes it is clearly shown in my purchase history that i own the Ultimate Edition 

  • H_M_M_M711's avatar
    H_M_M_M711
    New Novice
    3 months ago

     

    Please give me the direct link so I can contact EA Support, because this page redirects me back to our conversation. Or explain the steps to me exactly. Thank you very much.

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 months ago

    After you select the game (FC 26 in this case), scroll down and you should see: “Get in touch with our customer support team for more help.” From there, choose Contact Us.

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