Issue with Pre-Order of Fc 26 Ultimate Edition

Dear EA Sports Support Team,

I hope this message finds you well. I recently pre-ordered the FIFA 26 Ultimate Edition, but I have noticed that the FC points and Season Premium Pass that were supposed to be included in the edition are missing from my account.

Could you kindly assist me in resolving this issue? I would greatly appreciate it if you could provide guidance on how I can retrieve the missing items or if there's any additional action required from my side.

Looking forward to your prompt response and assistance.

Best regards,