Market ban

I received an email saying I had purchased coins or distributed coins, but I never did that and I don't get a response. This was the message:

Hello, We have detected that your EA SPORTS FC™ account has been distributing coins, which is against the rules.

Your account cannot access the Football Ultimate Team™ Transfer Market.

This is why:

You can earn EA SPORTS FC™ coins by playing Football Ultimate Team™ and by trading on the Transfer Market, but you cannot buy coins or transfer them between accounts. Buying or selling coins through third parties is against our rules, so your account will be suspected of purchasing Football Ultimate Team™ items with the purpose of transferring coins or Football Ultimate Team™ items from one account to another.

Giving away coins is also against the rules, for example, in exchange for promises, favors, or other purposes outside of the game and is considered coin trading. If you enter a sweepstakes or contest to win coins, you may be putting your account at risk by exposing it to stolen or illegally generated coins.

Your account will not be able to use the Transfer Market on any platform for the current EA SPORTS FC™ title.