Missing Packs and Guarantees
Today I opened a “double time wrap guarantee pack” and received zero time warp cards. I used ea support chat and they told me there was nothing they could do about it. This is false advertising and 1...
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EA_Hux
Community Manager
Community ManagerHello soccerdudeownzu ,
Regarding those time warp guarantee pack, we've provided an answer to the community in this thread:
We've been checking those two specific packs but we haven't found anything wrong in terms of content in it.
We believe however that the walkouts weren't triggered so those items might be at the back of the unassigned pile. Please make sure you check the entire content of the pack or for any 85+ players Time Warp in your club.
If you quicksold the items by accident, you can check on the companion app if you can recover those items with the Quick Sell Recovery tool.
Now regarding pack saving, we receive reports at this time of the year for missing packs. They are not lost, it's just that you might have a lot of packs waiting to be opened and the game will not show them all as there is a display limit in game.
If that's really the case for you, could you double check on the web/companion app to see if the pack is shown correctly ?
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