Community ManagerHey krybernat we can see info around why an action has been talked, we simply can't discuss it due to account security.
The team do not go into detail around the issue and use formatted and prewritten replies to ensure uniformity across replies.
If the team declines an appeal then it means their review found evidence that supports the ban.
Darko
Thanks EA_Darko. But I think this is exactly the issue.
If the reviewer sees the evidence, but the player receives only a prewritten response that does not address anything they submitted, there is no meaningful communication between the two sides.
How can a player make a better second appeal if they are never told what was wrong with the first one or what evidence they need to explain?
I don't doubt that something happens internally. I'm questioning whether an appeal process without any feedback can actually function as a meaningful appeal.
Exactly, it's a flawed system designed to find anyone guility without presenting any evidence because they are "trade secrets". Darko is of no use here as they're not even prepared to raise this with the relevant channels. Just keep a lid on mass bans regardless of who gets caught in it.
Hi krybernat
Are you still banned at the moment?
The 1st and 2nd appeal, I was just saying they were wrong. The 3rd one I just made it slightly different and yes, I did ask for my data and the proof for the accusation.
This is so wrong, heaps of the YouTubers out there promoting and selling coins, but EA banned someone like me who didn't even have friends in the game. And of couse, never bought any coins.
hi LovSaikaKawakita still banned. After like 15 times they even disabled possibility to reappeal and from the beggining the disabled the possibility to communicate with them via EA help.
