My experience with “Balance Transfer” and EA Help
I’m posting this because I suspect my experience may not be unique, and I’d like to hear from other FC 26 players who received Transfer Market sanctions for “Balance Transfer” / “ECONOMIC_ADVANTAGE.”
On August 4, my Transfer Market access was restricted. I have never bought coins, transferred coins between accounts, or intentionally participated in coin distribution. I trade extensively on the market for profit, so I wanted to understand which activity triggered the enforcement.
That turned into a surprisingly difficult process. I submitted multiple appeals and repeatedly received essentially the same response: EA had “carefully reviewed” the case and confirmed the sanction. The problem is that I was never told which transaction or activity was considered a Balance Transfer.
So I tried another route.
I requested my EA Account data and specifically asked for the Transfer Market transaction/activity telemetry and internal account records associated with the enforcement decision. EA Help advisors verified my account, created/escalated data requests and told me that the relevant team would handle them. What I eventually received was the standard EA Account data export. It identifies the enforcement as:
Game: FC26
Platform: PSN
Reason: ECONOMIC_ADVANTAGE
But it does not contain the underlying Transfer Market transactions or activity that caused that classification. I then contacted EA Help again specifically explaining that the standard export was not what I was requesting. More cases, chats and escalations followed. Some cases were marked resolved, closed or duplicate without the requested data being provided. I have now submitted another appeal asking for something very simple: Please manually review the specific transactions that triggered the enforcement. I’m attaching a diagram showing the process I have gone through because explaining it in text has honestly become ridiculous.
For reference, one of the relevant EA Help/data-request cases is #252714889.
I’m not posting this to encourage harassment of EA employees or to claim that every enforcement action is wrong. Automated enforcement is obviously necessary in a market like Ultimate Team. My concern is different:
- If a legitimate player is incorrectly classified as performing a Balance Transfer, is there actually an effective way to challenge that classification?
- If the appeal only confirms the original decision without identifying the relevant activity, and the data-access process does not provide the underlying transaction data either, the player appears to be stuck in a loop.
And with FC 26 approaching the end of its lifecycle, waiting weeks matters. I also have significant value tied up in players/items that I cannot normally trade because of the restriction.
So I’d genuinely like to hear from others:
Have you received a Balance Transfer / ECONOMIC_ADVANTAGE sanction in FC 26? Were you ever told which transaction triggered it? Did anyone successfully get such a sanction manually reviewed or reversed? If this is happening to multiple legitimate traders, I think it deserves a broader discussion.
Hey there krybernat, lot going on there.
If there is an action on your account, then this would mean that something was flagged as a breach of the rules.
If you then appealed using the info in this help article, and the team declined it then this means that after a human member of the team did a manual review of the account, they found evidence that supports the ban.
If you believe that a mistake was made, then you can appeal again, and if doing so I would recommend sharing as much additional info as possible with the team.
There is no one else at EA who can help with these issues and if our team has repeatedly declined your appeals then this means that with each manual review a human member of the team has found evidence supporting the ban.
Darko
