Ongoing Issues Woth Missing Icon Swap Tokens on EAFC 26

I am writing to raise continued concern regarding the disappearance of my Icon Swap tokens in EA Sports FC 26 and the lack of resolution despite multiple attempts to seek support from EA. This issue has been reported on several occasions through the appropriate EA support channels, yet it remains unresolved.
Over the course of the current Icon Swaps event, I have actively participated in the required objectives and challenges to earn the tokens legitimately. However, at some point during the event period, a number of the tokens that I had previously earned unexpectedly disappeared from my club. These tokens are essential for completing the Icon Swaps program, which allows players to exchange them for rewards that are only available for a limited time during the event window. Since discovering the issue, I have made several efforts to bring it to EA’s attention. I have contacted EA Help, reported the issue through the in-game support channels, and raised the concern through official communication platforms. Unfortunately, despite these repeated attempts, the problem still has not been resolved, nor has there been any clear explanation provided as to why the tokens disappeared in the first place.

What makes the situation particularly frustrating is that the Icon Swaps event is now approaching its end, which means the opportunity to redeem these tokens for rewards is quickly running out. Without the missing tokens being restored, the time and effort invested into completing the objectives for this event effectively becomes wasted. Players rely on EA to maintain the integrity of limited time events, and when issues like this occur, timely support and transparent communication are essential.

At this stage, the lack of response or meaningful action from EA is deeply disappointing. Not only have the missing tokens not been restored, but there has also been no acknowledgement of the root cause of the issue or any reassurance that affected players will be compensated before the event concludes.

I respectfully request that EA urgently investigate this matter, restore the missing Icon Swap tokens to my account, and provide clarification on why they disappeared. Given that the event is about to end, it is critical that this issue is addressed promptly so that players who have earned their tokens can still redeem the rewards they worked for.