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ahmedus07's avatar
ahmedus07
Seasoned Newcomer
1 day ago

Payment dispute

I bought 1050 FC Coins, the money was withdrawn from my bank account but the FC Coins did not arrive. Where do I need to file an appeal? Can you help me?
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EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
1 day ago

Hey ahmedus07​,

I have a few questions, if that's ok:

  1. Where did you purchase your FC points?
  2. When exactly did you buy them? (If you could provide an exact timestamp that would be great!)
  3. What platform do you play on, and what's your username/ID on said platform?

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