Random PC Ban
On Sunday February 1, 2026 I received 2 emails (7am EST) stating that my account had been suspended for 14 days; the 2nd email that showed up a few minutes later said that my account had been permane...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there. I'm sorry to say, we can't help with bans over the EA Forums. I recommend you submit a dispute so that Terms of Service can perform an investigation to see if the ban was given in error or not. There are instructions for this in the article here.
EA_Aljo I've appealed it multiple times requesting documentation and/or a more detailed explanation but they just keep denying the appeal stating that they "actioned my account correctly". Makes no sense. Why can't they provide the evidence? I think if we are spending money and filling their pockets we at least have a right to know, don't you? I wasn't even home the weekend that my account got banned, I think that is evidence enough to figure out that my account was compromised.
I am just going to continue to reappeal, at this point my goal is to just clog their AI response system with the same case. Based off their responses, there is no way it is an actual person looking into my case.
- EA_Aljo
An actual person is reviewing the appeals you're submitting. They are just not finding evidence to warrant overturning the ban.
We don't have access to your account here so there's really can't give you any additional details as to why the ban happened. You should have received an email with the general reason though. If you feel your account was hacked, you can always open a case with an advisor to see if they can help. That can be done by using the 'Contact us' button at the bottom of this page.
