Rivals System Is Not Fair and Blocks Player Progression

Dear EA Support Team,

I am writing to raise a serious complaint regarding the gameplay experience in EAFC 26 Rivals. The current system has become extremely frustrating and has removed the enjoyment from playing.

I am repeatedly reaching the final match needed for progression, then suddenly the gameplay quality drops, my team becomes unresponsive, and I face opponents far above my visible Division. This always results in losing the final match, followed by a long losing streak that pushes me down to lower checkpoints. After this, the matchmaking becomes easier again, which clearly shows that the system is reacting to hidden MMR and not my actual performance.

This pattern happens every single time. It creates an endless loop of:
1. Winning streaks
2. Reaching the promotion match
3. Losing due to clear gameplay inconsistency or mismatch
4. Dropping multiple Divisions
5. Being reset near the same checkpoint

The concept of staying in the same Division all the time makes the entire mode feel like a waste of time. As a player I do not receive any sense of accomplishment and the experience becomes repetitive and boring.

This is not a fair or enjoyable experience. The dynamic difficulty and matchmaking swings feel extremely punishing and discouraging. I have been playing FIFA and EAFC for many years and have never felt this level of frustration.

Players want fair progression based on performance, not a system that blocks advancement and punishes success. At the moment the Rivals experience feels unfair and demoralizing.

I hope you will take this complaint seriously and investigate the issues. I would appreciate an official response or clarification on whether these mechanics are intended and if any improvements are planned.

Kind regards,