They banned my account

Hello, good morning, it seems to me that it is a mistake, I would like to please be able to recover my access to the account, since 2010 I have been playing the FIFA titles, year after year buying the game, I am just going to buy it with the offer that came out on black friday, I ask you please that my appeal can proceed and I can recover my account, I have invested many hours playing, thank you, my ea account is interosva18