Forum Discussion

duncan54946's avatar
duncan54946
Rising Newcomer
17 days ago
Solved

transfer market banned

Hi ea i want to write to u today to let you know that ive been falsely banned on the transfer market a few months ago and everytime i put an appeal in it gets rejected by an automated system and idk why i got banned because i havent done anything to break the games TOS like buying coins all i did was trade players please can u look into this please as i just want to have fun playing the game again since not having the transfer market ruins the experience for me and feels like im limited to the game

discussion
  • EA_Mako's avatar
    EA_Mako
    17 days ago

    Hey duncan54946​, 

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks! 

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    17 days ago

    duncan54946​ 
    Definitely understandable, removing access would have a pretty big impact. If you submit a new appeal, a different member of the Terms of Service team will review things again for you.

    Keep in mind that if it reaches the point where they've performed multiple reviews and tell you not to expect further reviews, that would be final and not something that can be changed here or through any other channels, I'm afraid. 

  • duncan54946's avatar
    duncan54946
    Rising Newcomer
    17 days ago

    hi,

    thanks for getting back to me, i have submitted about 3 appeals for it and they tell me everytime that the decision they made to ban my transfer market is correct but i dont feel satisfied with it because i didnt do anything to break the transfer market rules and it feels unfair and it ruins my game experience and having fun.

     

    i will submit another appeal though thank you.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    17 days ago

    Hey duncan54946​, 

    If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look. They'll have the tools and records necessary to review this for you.

    We're unable to make any changes or discuss details of your account here on the forums, but please keep an eye on your case history page once that appeal is created and the ToS team will reach back out once that review is complete. Thanks! 

Recent Discussions