WHEN IS EA GOING TO RESOLVE THE SEASON PASS ISSUE

Someone please help me. I am playing EAFC 26 as I have gotten the ultimate edition. For some reason my SP points arent moving up as it says 2k/2k, even though I am not level 2 yet. I claimed my level 1 rewards on the season pass for ultimate team but I still need 450 SP to reach level 2. Can someone please help me?

ON TOP OF THAT, I HAVE COMPLETED HAVE THE GAMES OBJECTIVES AND IM STILL NOT EVEN PROGRESSING, IF THIS WAS EAFC25 ID BE LEVEL 15 BY NOW